Refund policy

Return & Refund Policy — KHAAS

Last Updated: August 31, 2026

At KHAAS, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, we’re here to help.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged or defective.
  • You received the wrong product, size, color, or quantity.
  • The product received is significantly different from what was ordered.
  • The product is unused and in its original condition, where applicable.

To be eligible for a return, the item must generally be:

  • Unused and unworn.
  • In its original packaging.
  • Complete with tags, accessories, manuals, or other included items.
  • In the same condition in which you received it.

Some products may have different return conditions. These conditions will be mentioned on the relevant product page.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products marked "Non-Returnable" on the product page.
  • Used, worn, washed, or damaged products due to customer handling.
  • Products without their original packaging or tags, where applicable.
  • Customized or personalized products.
  • Items returned after the applicable return period.

3. How to Request a Return

To request a return, please contact KHAAS Customer Support within 7 days of delivery.

Please provide:

  • Your order number.
  • Your name and contact information.
  • The reason for the return.
  • Clear photos or videos of the product and packaging if the item is damaged, defective, or incorrect.

Our team will review your request and let you know whether the return is approved.

Please do not send an item back before receiving return instructions from KHAAS.

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

We may request photos or videos showing:

  • The product.
  • The packaging.
  • The shipping label/order information.

If the issue is verified, KHAAS may offer a replacement, exchange, or refund, depending on the circumstances and product availability.

5. Exchanges

If you receive a defective, damaged, or incorrect product, we may offer an exchange where the replacement item is available.

For size or preference-based exchanges, eligibility may depend on the product category and availability. Any applicable shipping charges will be communicated before the exchange is processed.

6. Refunds

Once your returned item has been received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed using the applicable payment/refund method available for your order.

Refund processing time may vary depending on the payment method and financial institution.

Shipping charges may be non-refundable unless the return is due to an error or fault on our part.

7. Return Shipping

If the return is caused by an error on our part—for example, you received a wrong, damaged, or defective product—KHAAS may cover the applicable return shipping cost.

For returns requested for reasons such as change of mind, preference, or ordering the wrong size, return shipping costs may be the customer's responsibility, subject to the applicable product's return conditions.

8. Late or Missing Refunds

If your approved refund has not arrived within the expected processing period, please contact your payment provider or bank first.

If you still need assistance, contact KHAAS Customer Support with your order number and refund details, and we will help you investigate the issue.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests cannot always be guaranteed once an order has been processed, packed, or shipped.

10. Contact Us

For return, exchange, or refund questions, please contact:

KHAAS Customer Support
Email: alishbashafqat338@gmail.com
Phone/WhatsApp: +92 327 6219472
Business Address: Sargodha, Sargodha 40100, Pakistan

We reserve the right to review return and refund requests individually and to update this policy when necessary.

Thank you for shopping with KHAAS — Har Cheez, Kuch Khaas.