Shipping Policy — KHAAS

Last Updated: August 31, 2026

At KHAAS, we are committed to delivering your orders safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Shipping Locations

KHAAS currently delivers orders within Pakistan.

We aim to make our products available to customers across major cities and other serviceable areas of Pakistan.

Delivery availability may depend on the courier service operating in your area.

2. Order Processing

Orders are generally processed within 1–3 business days after confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer than usual.

If there is a significant delay in processing your order, we will make reasonable efforts to inform you.

3. Delivery Time

After your order has been dispatched, estimated delivery times are generally:

• Major Cities: 2–5 business days
• Other Areas: 3–7 business days
• Remote Areas: 5–10 business days

These are estimated delivery times and are not guaranteed.

Delivery may take longer because of weather conditions, public holidays, courier delays, incorrect addresses, security restrictions, or other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges are calculated according to the applicable delivery location, order details, and shipping method.

Any applicable shipping fee will be displayed during checkout before you complete your purchase.

From time to time, KHAAS may offer:

• Free shipping promotions.
• Discounted shipping.
• Free shipping above a specified order value.

Such offers will be communicated on our website or promotional materials and may be subject to specific terms.

5. Cash on Delivery

Where available, Cash on Delivery (COD) may be offered for eligible orders within Pakistan.

For COD orders, customers are required to provide accurate contact and delivery information and remain available to receive the order.

KHAAS reserves the right to contact customers to confirm COD orders before dispatch.

Repeated refusal or failure to receive COD orders may result in restrictions on future COD purchases.

6. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided at checkout.

Please check your order details carefully, including:

• Name
• Phone number
• Delivery address
• Product details
• Quantity
• Payment method

If you notice an error, contact KHAAS as soon as possible.

We cannot guarantee that changes can be made after an order has been processed or shipped.

7. Tracking Your Order

Where tracking is available, KHAAS may provide a tracking number or tracking information after your order has been dispatched.

You can use the provided tracking information to check the status of your shipment.

Please allow some time for tracking information to become active after the parcel has been handed to the courier.

8. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because of an incorrect, incomplete, or invalid address provided by the customer, additional delivery charges may apply if the parcel needs to be re-shipped.

KHAAS is not responsible for delivery failures caused by incorrect information provided by the customer.

9. Failed Delivery Attempts

If the courier is unable to deliver your order because you are unavailable, cannot be contacted, or otherwise fail to receive the parcel, the courier may make another delivery attempt or return the parcel to KHAAS.

If a returned parcel needs to be shipped again, additional shipping charges may apply.

10. Damaged Packages

Please inspect your package when you receive it.

If your parcel appears seriously damaged, tampered with, or opened, please contact KHAAS Customer Support as soon as possible.

For damaged or defective products, please refer to our Return & Refund Policy.

We may request photographs or videos of the package and product to investigate the issue.

11. Missing or Delayed Orders

If your order has not arrived within the estimated delivery period, please contact KHAAS Customer Support with your order number.

We will work with the relevant courier service to investigate the shipment.

Please understand that delivery times may occasionally be affected by circumstances outside KHAAS's control.

12. Undeliverable or Returned Packages

A package may be returned to KHAAS if:

• The delivery address is incorrect or incomplete.
• The recipient cannot be contacted.
• The recipient refuses the package.
• Multiple delivery attempts are unsuccessful.
• The delivery location is outside the courier's service area.

If the package is returned due to circumstances attributable to the customer, additional shipping charges may apply for re-delivery.

13. Changes to Shipping Policy

KHAAS reserves the right to update this Shipping Policy at any time.

Any changes will become effective when the updated policy is published on our website.

Customers are encouraged to review this page periodically for the latest information.

14. Contact Us

If you have any questions about shipping or your order, please contact us:

KHAAS Customer Support
Email: alishbashafqat338@gmail.com
Phone/WhatsApp: +92 327 6219472
Business Address: Sargodha, Sargodha 40100, Pakistan

KHAAS
Har Cheez, Kuch Khaas.